Most cases are resolved on the spot.
8 out of 10 times you won’t even have to follow up since the case has been resolved during chat. Live Chat does the heavy lifting phone and email can’t handle. Live chat software is quickly becoming the preferred communication channel for digital customers, and customer satisfaction is higher than any other channel.
Capitalize on up-sell and cross-sell opportunities. Your customers can discover products and services they might not have found without agent assistance.
Connect with customers more effectively with real-time text translation for a more natural and comfortable interaction.
Timely intervention can mean the difference between completing a transaction and losing a customer.
Save money chatting with several people at a time. One Live Chat agent talks with 10 times more people than a phone agent.